Shipping & Returns
We can deliver some of our smaller items in San Francisco for free. For larger items we use a local white glove company that charges $90-120 in SF and the Bay Area.
We have several methods and services for shipping in the US and internationally, depending on the size of your item and your location. Some of the shippers we use are Plycon, Cruz Transport, AirSea, UPS, and FedEx.
Shipping costs are the buyer's responsibility and we require insurance on each piece. We try to make sure everything arrives well, but if for some reason an item arrives damaged please contact us within 24 hours. You can also contact the shipper directly, but we will work with you to resolve any shipping issues. Be sure to keep all packaging material. You will need detailed photos of the item and packaging material if there is a problem to dispute. When using a blanket wrap service, such as Plycon, please inspect the item before signing off on the delivery.
INTERNATIONAL SHIPPING - DUTIES AND FEES
If you need international shipping please contact us to obtain a shipping quote. We need to know what item you are interested in, your address and what method you prefer, air vs. sea, to the port or door delivery.
Please note that the buyer is responsible for all international custom and duty fees. They are in addition to, and not included in the cost of shipping. Our shippers here cannot tell us what the estimated custom and duty fees are, but a local customs broker in your country should be able to help you with that. If you need the contact info for a local broker in your country we will do our best to obtain it for you.
We do not offer returns because each piece is unique, and it is expected that vintage items have some wear. However, we do strive to be honest with our photos and descriptions of each piece. If you have questions about a particular item and its condition, please contact us before purchasing. We are happy to explain to you any wear in detail or provide additional photos.